FAQ
- How do I activate my game on Ubisoft Connect?
- How do I activate my game on Origin (EA)?
- How do I activate my key on STEAM?
- How to Use Voidu Gift Cards?
- Can I invoke the right of withdraw?
- How can I get a refund?
- Do the prices include VAT?
- How can I order on Voidu?
- How can I file a complain about your service and / or product?
- When should I expect a reply from customer service?
- Will I receive the activation key in the email confirmation?
- Is Voidu legit?
- What should I do if the activation is completed, but the game is not yet visible in my Origin library?
- How can I stay in touch with Voidu on Social Media?
- What should I do if I encounter gameplay problems or hardware related incidents?
- Where can I find all the relevant information about a game, like system compatibility and OS?
- How do I make sure the game is available in my region?
- How can I pay?
- What should I do if I didn’t receive the account verification e-mail?
- What should I do if the discount / coupon code doesn’t work?
- What should I do if I purchase a preorder game but I didn’t receive my key?
- What should I do if the order status is completed but I didn’t receive my key or I can't direct activate my game?
- What does it mean when the order status is “pending”?
- What does it mean when the order status is “processing”?
- Why can I purchase the same game only once?
- How many games can I purchase at once?
- What should I do if an error occurs while making a purchase?
- What will I receive after a purchase?
- How do I check the status of my order?
- Where can I find my activation code on the Voidu site?