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  1. Voidu Help Center
  2. FAQ

FAQ

  • How do I activate my game on Ubisoft Connect?
  • How do I activate my game on Origin (EA)?
  • How do I activate my key on STEAM?
  • How to Use Voidu Gift Cards?
  • Can I invoke the right of withdraw?
  • How can I get a refund?
  • Do the prices include VAT?
  • How can I order on Voidu?
  • How can I file a complain about your service and / or product?
  • When should I expect a reply from customer service?
  • Will I receive the activation key in the email confirmation?
  • Is Voidu legit?
  • What should I do if the activation is completed, but the game is not yet visible in my Origin library?
  • How can I stay in touch with Voidu on Social Media?
  • What should I do if I encounter gameplay problems or hardware related incidents?
  • Where can I find all the relevant information about a game, like system compatibility and OS?
  • How do I make sure the game is available in my region?
  • How can I pay?
  • What should I do if I didn’t receive the account verification e-mail?
  • What should I do if the discount / coupon code doesn’t work?
  • What should I do if I purchase a preorder game but I didn’t receive my key?
  • What should I do if the order status is completed but I didn’t receive my key or I can't direct activate my game?
  • What does it mean when the order status is “pending”?
  • What does it mean when the order status is “processing”?
  • Why can I purchase the same game only once?
  • How many games can I purchase at once?
  • What should I do if an error occurs while making a purchase?
  • What will I receive after a purchase?
  • How do I check the status of my order?
  • Where can I find my activation code on the Voidu site?
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