Our refund policy is available in our "Conditions of use", paragraph 9, and it states the following:
9. REFUND POLICY
Voidu does not issue refunds for digital products once the order is confirmed and the product key is revealed. However, refunds may be offered in exceptional cases if customer service has determined the customer’s refund request is reasonable and provided that all of the following conditions are met:
(i) The time of the customer’s request for refund/credit is less than 14 (fourteen) days since the service has been delivered. Please note that this policy does not apply if the game is due to be released within 48 hours or preload begins;
(ii) The game activation key (including any bonus or beta keys) has not been disclosed to you by email, webpage, or directly injected into a publisher’s client;
(iii) If a product has been purchased without any VPN, IP altering software or any violation to General Terms mentioned in section 4.
If you feel you qualify for a refund please contact Voidu Customer Support at email@example.com.