Voidu is an European web store, located in Amsterdam, The Netherlands and our customer service team is located in Europe as well.
We reply to our gamers on a daily basis, from 9:00 AM to 20:00 PM (CET). During working hours, we usually reply within two hours on working days, and within five hours on weekends.
If you are reaching out to us from a different continent, the waiting time might differ, depending on the time difference.
Either way, you will always receive a reply from us, so do not hesitate to contact us at email@example.com