What should I do if an error occurs while making a purchase?

If you have experienced an error during the purchase process, please follow these steps:

1. First and foremost, if it’s not clear whether the payment went through, please do not make any further attempts and contact us at [e-mail] for further assistance.
2. Please check the status of your order. You can do that by clicking on your account details in the upper-right corner of the screen and then “My orders” section. Open the relevant order and check its current status. If the status is any other than "Completed" and the key or order is not visible, contact us at [e-mail] for further assistance.